Managing Organizational Change


  1. The Three Phases of the Organizational Change Management approach
  2. Available Support, Education and Training
  3. The Starting Point

1. Why You Need More Accurate Data

Define the Existing Culture

  • Define the objectives of the initiative
  • Build the Transformation Team Charter
  • Design a Measurement Framework and design measurement tools
  • Summarize and interpret results to establish initial benchmarks
  • Communicate results and hold discussions

Design Culture and Strategy

  • Establish cultural strengths and weaknesses (relative to the change effort)
  • Develop vision of future culture
  • Identify and prioritize gaps in the existing culture
  • Develop alternative strategies on a consultative basis
  • Finalize strategies and organize resources

Execute Strategies and Monitor Transformation

  • Workshop Parties develop mandates and tactical plans
  • Commence training and education (where necessary) to support strategies
  • Coach Working Parties through implementation work
  • Consult with organization on progress

Take subsequent measurements of culture transformation

2. Available Support, Education and Training

To support our clients in their Organizational Change Management work we offer various planning, coaching, facilitation, education and training services. The following is a list of some of the most frequently used services.

Planning, Coaching and Facilitation Services

  • Facilitation of initial strategy development
  • Steering Group Coaching
  • Coordinator or internal Project Manager coaching
  • Working Party and Design Team coaching and facilitation
  • Survey design and Project Management of surveys
  • Objective third party and technical analysis services
  • Values and Code of Conduct development and measurement facilitation
  • Reward and Recognition Systems design and implementation facilitation
  • Communication Systems design facilitation
  • Decision making modes measurement design
  • Rules of Governance development facilitation
  • Organizational Change Management planning and strategy facilitation
  • New Work Systems Design and Implementation Services
  • Directional/Future State Vision and Strategic Planning assistance
  • Executive Leadership Development coaching

Education and Training Services

  • Steering Committee Planning and Implementation Training (1 to 2 days)
  • Leadership Behavior Workshop (2 to 3 days — in separate sessions)
  • Managing Resistance During a Change Process (2 to 5 days)
  • Advanced Facilitation Skills Workshop (2 to 3 days – in separate sessions)
  • Manager/Supervisor Coaching Skills Development Workshop (2 days)
  • Reward and Compensation Systems Development Training (2 days)
  • Communication Skills Workshop (2 days)
  • Designing Cultural Measurement Tools (1 day)

The New Work Systems “Discovery Workshop” (2 to 3 days)

3. The Starting Point

Your organization may be in an advanced state of Quality Management or at the initial stage of setting strategy. Regardless of this state of development, the response to organizational change is going to be the same — apprehension and resistance. Only the degree of resistance will vary. Therefore the place to start is to get sanction for change from the top down and then build commitment from the botton up.

Sanctioning change will only result from senior management being able to gain an understanding of the significantly improved results that are achieved as a result of aligning the culture with other improvement efforts. Our approach often starts with measurement of the existing culture, leading to formal design of cultural transformation.

Contacting an AMGI professional will help you to think through how this can be sponsored in the most effective way within your own organization. Whether early or late, this often neglected area of strategy is the only way to successfully address the organizational barriers to building a high performance work environment. Contact AMGI by email.