Continuous business transformation requires ongoing Problem Solving and Process Management. This book leads the reader through
- the different areas of change
- the complete process management body of knowledge
- and then shows how to improve the organization and the outcomes.
This book has everything you will need. There is the practical stepbystep approach, the templates to guide the groups through the processes, and the measurements to keep the improvements on track.
This approach works. And the book includes examples of how and where this has worked.