This guide can be used for self-learning and also to conduct a workshop in your company. It answers questions such as:

• Why ISO 9000?
• What is the ISO 9000 structure?
• How do we achieve registration?

CONTENTS OF THE GUIDE

1. Introduction
2. ISO 9000-Series overview and structure
3. Business process management and ISO 9000 Quality System Integration
4. Interpretation of ISO 9000-Series clauses
5. Documentation requirements
6. ISO 9000-Series Quality System Registration process
7. Understanding ISO ClausesWorkshop Session and Feedback
8. Quality System Video
9. Lessons learned
10. Implementation planning
11. Appendices

Appendix 1 – Did you know, ISO …
Appendix 2 – Understanding ISO ClausesWorkshop Session
Appendix 3 – Workshop handouts: The guide is printed in PowerPoint so that you may use the overheads in a workshop.